Trust, Accountability, and Transparency: Helping Leadership Understand Metrics Data
Includes a Live Web Event on 11/02/2023 at 11:00 AM (EDT)
In today's data-rich landscape, navigating metrics data is integral to informed decision-making and organizational success. This session focuses on equipping leadership with the knowledge and tools needed to comprehend metrics data, fostering a culture of trust, accountability, and transparency. Leaders can drive performance improvements by establishing recurring metrics check-ins, adopting a positive approach, and mastering the art of identifying root cause problems while avoiding common pitfalls.
Key Topics Covered:
- Recurring Metrics Check-ins: Explore the significance of regular interactions between leadership and metrics data. Learn how to design and facilitate effective check-ins that empower leaders to gain actionable insights, track progress, and make strategic decisions based on data-driven evidence.
- Equipping Leadership with Insight: Discover strategies for translating complex metrics data into comprehensible insights for leadership. Learn how to present data clearly and concisely, enabling leaders to grasp trends, patterns, and performance drivers.
- Positive, Not Punitive: Understand the importance of adopting a positive approach when using metrics data to drive accountability. Explore techniques to create a supportive environment where metrics are seen as tools for improvement rather than instruments of punishment.
- Avoiding Common Pitfalls: Delve into the common pitfalls organizations face when utilizing metrics for accountability. From overemphasis on blame to disregarding contextual factors, learn how to navigate these challenges and maintain a balanced perspective on metrics data.
- Identifying Root Cause Problems: Master the art of distinguishing between performance concerns and broader systemic issues. Explore strategies for identifying whether a metric's underperformance is due to individual efforts or arises from larger organizational incentives or processes.
Who Should Attend: This session is tailored for leaders, managers, and decision-makers seeking to harness metrics data's power for organizational improvement and strategic decision-making. This session will equip you with essential insights and techniques to effectively engage with metrics data and drive positive outcomes.
Catherine Flaatten (Moderator)
Associate Vice President of Prospect Development
BWF
Catherine Flaatten, MPH, CFRE, is the associate vice president of prospect development at BWF where she partners with clients to develop creative solutions to their prospect development challenges. Previously, she served in various roles at The George Washington University, most recently as the managing director of research and relationship management. Catherine has also worked in prospect development at Share Our Strength/No Kid Hungry, the National Psoriasis Foundation, and the BrightFocus Foundation.
A regular speaker and author, Catherine currently serves on the Apra Board of Directors and is a trustee of the Apra Foundation. Former volunteer roles include serving as president and programming chair of Apra Metro DC, chairing the AASP Best Practices in Prospect Development Committee and Apra Membership Committee, and serving on Apra’s Body of Knowledge and PD Curriculum Planning Committees.
Catherine holds a BA in International Affairs and an MPH in Maternal and Child Health, both from The George Washington University.
Derrick Fang
Director of Research, Relationship Management, and Analytics
Pomona College
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